Conditions Eligible for Returns

1. Order Cancellation:

• Initiating a Return: If you choose to cancel your order, please contact our dedicated customer service team via email at info@charmingchaps.com
• Essential Information: Please provide your order number and relevant details.
• Cancellations can be made within 24 hours of placing the order.

2. Damage During Transit:

• Initiating a Return: In the unfortunate event that your item is damaged during transit, please report this to us within 30 days of delivery. Contact us via email at info@charmingchaps.com
• Required Documentation: Include your order number, a detailed description of the damage, and clear photographic evidence of the affected product.

3. Manufacturing Defects or Issues After Use (Warranty):

• Initiating a Return: For items with manufacturing defects or issues after use within the applicable warranty period, kindly contact us via email at info@charmingchaps.com
• Required Information: Provide your order number, a detailed description of the issue, and clear images of the defective item.
• Warranty Coverage: Warranty terms are specific to each product and will be communicated during the purchase process.
• Charming Chaps will cover these costs.

4. Change of Mind:

• Initiating a Return: If you change your mind about your purchase, you have the option to return the item within 30 days of delivery. Contact us via email at info@charmingchaps.com
• Required Documentation: Please provide your order number and explain the reason for the return.

5. Request for an Exchange:

• Initiating a Return: To request an exchange for an item, please communicate with us via email at info@charmingchaps.com
• Essential Information: You may be required to provide your order number, details of the item for exchange, and your preference for the replacement item.
• Exchanges can be made within 30 days.

6. Receipt of the Wrong Product:

• Initiating a Return: If you received the wrong product, please contact us within 30 days of delivery via email at info@charmingchaps.com
• Required Documentation: Include your order number and clear images of the incorrectly received item.
• We will send the correct product at no additional cost.

Comprehensive Return Procedure

1. Contact Us: Begin the return process by contacting our dedicated customer service team through the provided contact information, tailored to the reason for your return.
2. Submit Documents: Submit the necessary information and documents as indicated for your specific situation.
3. Return Address: Once approval is granted, you will receive precise instructions on where to return the item.
4. Packaging: Carefully package the item, ensuring that all original accessories and packaging are included.
5. Shipping: Choose a shipping method of your choice to return the item within 30 days of receiving return approval.
6. Inspection: Upon receipt of the returned item, a thorough inspection will be conducted.
7. Refund/Exchange: If your return meets the criteria, refunds will be processed within 7 days, credited to your original payment method, or exchanged as you prefer.

Refund Details

• Refund Processing Time: Refunds are typically processed within 7 days of receiving the returned item.
• Refund Method: Refunds are generally issued via your original payment method unless otherwise specified.
• Store Credit Option: In certain cases, we may offer store credit or an item of equal value instead of a monetary refund.

Customer Service: Monday to Friday, 9:00 AM to 5:00 PM.

Contact: info@charmingchaps.com

Contact Form: https://charmingchaps.com/pages/contact 

Business Contact

• Email:  info@charmingchaps.com
• Phone:  +44 114 360 1703 (English)

Our customer service is available from Monday to Friday, 09:00 AM to 05:00 PM